Terms of use

Last updated : March 20, 2026

Our goal is to ensure you have an excellent experience while using our platform and to make sure you are fully informed of your legal rights and responsibilities. askand.bid is designed to help users compare rates across various Exchange Platforms while enhancing privacy. We do not facilitate fiat-to-digital currency exchanges, nor do we operate as a digital currency exchange service. Ask&Bid does not buy or sell cryptocurrencies directly from or to users. The content on our website is not intended to serve as legal or financial advice. The information provided, along with any content posted or viewed on our site, should not be interpreted as, nor relied upon for, legal, financial, or tax guidance in any situation.

Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of the Ask&Bid website, services, and API (collectively, the “Platform”), owned and operated by Ask&Bid LLC. Please review these Terms carefully before using the Platform. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated here by reference. If you do not agree with any part of these Terms or the Privacy Policy, please refrain from using the Platform.

Updates to the Terms

We reserve the right to modify these Terms at any time at our sole discretion. Changes become effective immediately upon posting and apply to all future use of the Platform. Continued use after updates indicates your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any modifications, as they are binding.

Intellectual Property Rights

All content, features, and functionalities of the Platform—including information, software, text, images, videos, audio, and the design and arrangement thereof—are the property of Ask&Bid. You are prohibited from:

• Altering copies of any images from the Platform.
• Using illustrations, photos, videos, or graphics separately from accompanying text.
• Removing or modifying copyright, trademark, or other proprietary notices.
• Claiming ownership of any code, image, text, or other content created by Ask&Bid.

Restrictions for Certain Jurisdictions

By using Ask&Bid’s services, you confirm that you are not located in, nor a citizen or resident of, the United States or any country subject to UN sanctions or where cryptocurrency use is illegal under local law.

Prohibited Activities

You may only use the Platform for lawful purposes and in accordance with these Terms. Ask&Bid enforces a strict no-tolerance policy against illegal activities. You agree not to:

• Violate any applicable laws or regulations.
• Engage in activities that breach third-party terms when communicating through Ask&Bid.
• Exploit or attempt to exploit minors or expose them to harmful content.
• Impersonate Ask&Bid, its employees, other users, or any third party.
• Engage in conduct that disrupts or impairs others’ use or enjoyment of the Platform, or that could harm Ask&Bid or its users.
• Use automated tools like bots or spiders to access or monitor the Platform without prior approval.
• Introduce malicious software or harmful code.
• Attempt unauthorized access, damage, or disrupt any part of the Platform or connected systems.
• Use the services if under the age of majority.

Suspicious activities or transactions may lead to partner Service Providers conducting due diligence, including KYC checks, to prevent illegal activities. Users should review the Privacy Policies and Terms of Use of each partner involved. Ask&Bid itself does not perform trades or hold funds; it merely provides software for user interactions, and we promote compliance with AML regulations through our partners.

Ask&Bid Dispute Guarantee Fund (DGF)

1. The Fund

Ask&Bid has established the Dispute Guarantee Fund ("DGF"), capitalized at USD 2000. The DGF is designed to reimburse users who strictly adhere to the DGF Eligibility Protocol (Section 3 below) in the event of a verified failure by a third-party exchange partner.

2. Scope of Coverage

The DGF acts as a payer of last resort. Coverage applies only if:

• The third-party exchange fails to execute the trade or provide a refund.
• The third-party exchange fails to provide verifiable proof of AML/KYC violations or sanctioned entity involvement (see Section 6).
• The transaction involves an exchange with a rating of "6" or higher. Transactions processed through exchanges rated "5" or below are explicitly excluded.
• Partial Refunds: In the event a third-party exchange refunds the user but deducts a fee, retains a portion of the principal, or returns an amount lesser than the initial deposit, the difference (the "Shortfall") may qualify for DGF coverage, subject to the Eligibility Protocol.

3. DGF Eligibility Protocol (Strict Compliance Required)

To qualify for reimbursement from the DGF, the user must demonstrate strict adherence to the following criteria. Failure to meet any single criterion results in immediate disqualification:

• Transaction Limit: The total value of the single swap must be less than or equal to 450 USD. This value is calculated based on the timestamp recorded in Ask&Bid’s database at the moment of swap initiation, converted to USD using the applicable exchange rate at that time.
• Sequential Execution: The user must allow the current transaction to reach a final state (Complete, Refunded, or Partially Refunded) before initiating a subsequent transaction on Ask&Bid.
• Provider Rotation: Users must utilize a different exchange provider for each subsequent transaction if the option is technically available via the Ask&Bid interface.
• Wallet Purity (Transparent Assets): For transparent blockchains (e.g., BTC, ETH, LTC), the sending and receiving wallets must be "clean".
  • Source: The sending wallet must have exactly one transaction history: the incoming deposit of funds intended for the swap. No prior inflows, outflows, or dust transactions are permitted.
  • Destination: The receiving wallet must be a clean address with zero prior transaction history (no inflows or outflows).
• Privacy Coin Output Restriction: The user must not use privacy coins (e.g., XMR, Zcash) as the output currency for the swap. Transactions with privacy coin outputs are automatically disqualified from DGF coverage.
• Wallet Requirements (Privacy Coins): Due to the technological nature of privacy coins (e.g., Monero/XMR), transaction history cannot be independently verified by Ask&Bid.
  • Exclusion from Purity Requirement: The "Wallet Purity" requirement (checking for prior inflows/outflows) is waived for privacy coin wallets, as this data is not auditable on the public blockchain.
  • User Warranty: By submitting a claim involving privacy coins, the user warrants that the funds originate from a legitimate source and are not the result of "churned" or mixed funds intended to obscure illicit origins. Ask&Bid reserves the right to deny claims if the third-party exchange provides evidence that the privacy coin transaction was flagged as high-risk by their internal analysis tools.
• Precision: The user must send the exact amount specified by the third-party exchange partner.
• Accuracy: Funds must be sent to the exact deposit address provided by the third-party exchange partner without modification.

4. Claim Submission Procedure

Claims must be submitted via email to support@askand.bid within 20 days of the Ask&Bid Transaction ID generation. The user bears the burden of proof and must provide:

• The Ask&Bid Transaction ID.
• A detailed description of the dispute with the third-party exchange.
• Full headers and content of all email correspondence with the exchange.
• Evidence that the exchange has refused processing or refunding without sufficient AML/KYC justification.
• Evidence of the transaction payment (Transaction Hash).
• Proof of Timely Refund Request: The user must prove that they submitted a refund request to the third-party exchange within the exchange’s own specified time limits or immediately upon the transaction failing. Ask&Bid is not liable for losses arising because the user missed the third-party exchange’s deadline for requesting a refund.

5. Investigation & Payout

Upon receipt, Ask&Bid will investigate the claim and contact the third-party exchange.

• Discretion: Ask&Bid reserves the sole right to determine the validity of the claim, the fault of the exchange, and the final disbursement amount.
• Fraud: Any attempt to abuse the DGF through false information, fabricated wallet history, or collusion with the exchange will result in permanent denial and legal action where applicable.
• Fund Limit: Total liability is capped at the current capitalization of the DGF (USD 2000). Reimbursements are processed on a first-come, first-served basis subject to available funds.
• Anti-Collusion & Audit Rights: To protect the DGF from fraudulent activity involving dishonest third-party exchanges:
  • Mandatory Payout Address: All DGF reimbursements will ONLY be sent to the original Destination Address specified in the Ask&Bid transaction record. Payouts to alternative addresses are strictly prohibited to prevent money laundering loops.
  • Right to Audit: The user grants Ask&Bid the right to contact the third-party exchange directly and act on the user behalf to resolve the dispute. If the exchange provides proof of refund or valid AML flagging, the DGF claim is void.
  • Investigative Hold: Ask&Bid reserves the right to delay reimbursement pending a full audit if there are signs of collusion between the user and the exchange.
  • 90-Day Refund Lock: Approved DGF reimbursements will be held for 90 days before payout to the original Destination Address.
  • Specific Evidence Requirement: If a third-party exchange claims a transaction is "high risk", they must provide a risk score or flag reason (e.g., "Darknet Market"). Ask&Bid reserves the right to deny claims if the exchange provides credible internal evidence of fraud or AML violations, even if unspecific.

6. Third-Party Exchange Compliance & AML Exclusion

The DGF is intended to protect users from negligence, not from legitimate regulatory interventions or violations of the third-party exchange Terms of Service. The DGF will NOT cover:

• Sanctions (OFAC & International): If the user is identified as a sanctioned individual or entity on the OFAC (Office of Foreign Assets Control) list, United Nations Security Council lists, European Union sanctions lists, or other relevant international sanctions registers. If the third-party exchange identifies the user as a sanctioned person, no refund will be issued.
• Prohibited Jurisdictions: The DGF does not cover transactions where the user is a national or resident of a country explicitly prohibited by the third-party exchange’s terms of service (e.g., Iran, North Korea, Syria, Sudan, Afghanistan, etc.). If a transaction is blocked because the user accessed the service from a prohibited jurisdiction in violation of the third-party exchange terms, the claim is invalid.
• Compliance with Third-Party Terms: The user certifies that they have read and agreed to the third-party exchange Terms and Conditions (including Refund Policies and KYT requirements). If a transaction is halted or a refund is denied because the user failed to comply with the third-party exchange’s specific operational rules (e.g., missing a 5-day refund request window, refusal to provide requested KYC documents, or providing incorrect wallet details), the DGF claim will be denied.
• High-Risk Indicators: If the third-party exchange provides evidence that the transaction triggered high-risk indicators as defined by international standards (FATF), including but not limited to:
  • Use of mixing services (tumblers) or anonymization software prior to the swap.
  • Complex or unusually large transactions without economic rationale.
  • Funds originating from darknet markets, ransomware, or sanctioned jurisdictions.
  • Transactions involving wallets flagged for connection to child exploitation or terrorist financing.
• Proof Standard: A screenshot, log entry, or PDF report from the third-party exchange indicating a positive match on their AML screening provider or internal compliance checks is sufficient proof to deny the DGF claim. Ask&Bid is not liable for the accuracy of the third-party exchange AML tools, provided such proof is presented.

7. Exclusions

The DGF does not cover:

• Losses due to user error (wrong network, wrong memo, typos).
• Losses due to market volatility or slippage.
• Transactions halted by police request, court order, or sanctions lists.
• "5" or below “5” rated exchanges.
• Transactions where the user deleted the record in the Ask&Bid database.
• Transactions where the user is affiliated with the third-party exchange.

Best Effort Guarantee for transactions transactions disqualified from the DGF

Ask&Bid will make its best effort to assist you in obtaining reimbursement from the third-party exchange involved in your transaction. This guarantee applies when the exchange fails to complete or refund your transaction and provides no evidence of AML risk or blockage. We will work with the exchange to recover the funds, but we do not guarantee that the exchange will reimburse you. To claim assistance, please contact us within 10 days with your transaction ID, proof of non-reimbursement, and proof of payment. The following restrictions apply:

• You must not delete transaction records.
• You must not be affiliated with the exchange.
• You must not be involved in halted or illegal transactions.
• You must provide necessary verification if flagged for sanctions.
• We reserve the right to adjust or discontinue this best effort service at our sole discretion.

Please note that this is a best effort service and does not guarantee reimbursement from the third-party exchange. Ask&Bid will do its best to help recover your funds, but ultimate responsibility lies with the third-party exchange.

Privacy Policy

All personal data and information are managed in accordance with our Privacy Policy. By using Ask&Bid, you agree to our handling of your data as specified therein.

External Links

The Platform may include links to third-party websites or resources. We are not responsible for their content or the consequences of your use of those sites. Access third-party content at your own risk and in accordance with their terms.

Jurisdictional Restrictions

Certain services may not be available or legal in some regions. Consult legal professionals to ensure compliance with local laws. Usage is at your own risk, and you are responsible for adhering to applicable regulations. We will act in accordance with legal requests or enforcement actions related to geographic restrictions.

Translations

Content may be available in multiple languages, but in case of discrepancies, the English version prevails. Please report any inconsistencies.

Investment and Tax Considerations

Ask&Bid does not provide investment advice. All investment decisions are made at your own discretion. You are responsible for understanding and fulfilling any tax obligations related to your transactions. Ask&Bid does not handle or verify funds; it only facilitates communication between users and third-party providers.

Third-Party Provider Risks

Using third-party services involves inherent risks. Ask&Bid bears no responsibility for actions taken by these providers or the consequences of your interactions with them.

Monitoring and Enforcement

We reserve the right to investigate suspected violations of these Terms, including transactions that raise concerns. We may suspend or restrict access for users under investigation and take appropriate corrective actions.

Warranties and Disclaimers

We do not guarantee that files or content obtained from the Platform are free from viruses or harmful components. Use of the Platform and its content is at your own risk. The Platform is provided “as is” without warranties of any kind regarding security, accuracy, reliability, or availability. We disclaim all implied warranties to the maximum extent permitted by law.

Liability Limitations

To the fullest extent permitted by law, Ask&Bid and its affiliates are not liable for damages arising from your use or inability to use the Platform, including but not limited to direct, indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify and hold harmless Ask&Bid, its affiliates, and associated parties against any claims or damages resulting from your violation of these Terms or misuse of the Platform.

Statute of Limitations

Any legal claims related to these Terms or your use of the Platform must be filed within one year of the cause of action; otherwise, they are barred.

Severability and Waivers

If any provision is found invalid or unenforceable, the remaining provisions will remain in effect. No failure to enforce any part of these Terms constitutes a waiver.

Entire Agreement

These Terms, along with the Privacy Policy, constitute the entire agreement between you and Ask&Bid regarding the use of the Platform and supersede previous agreements.

Legal Requests

We will cooperate with law enforcement inquiries and legal notices served through proper channels. For subpoenas or legal requests, contact us at support@askand.bid

Feedback

Please send any comments or concerns to support@askand.bid.